At Social Connection Counseling, we believe clarity and consistency help create a respectful and positive counseling experience. Our office policies are designed to help you know exactly what to expect so you can plan your care with confidence. If you have any questions, please call us at 312-219-5381 and we will be happy to help.
When you schedule an appointment, we reserve that time exclusively for you. We do not double book clients, so your appointment is a valuable time that is set aside for your needs only. As a courtesy, we send out emailed appointment reminders, but it is ultimately your responsibility to keep track of your scheduled sessions.
We respectfully request at least 24 hours’ notice if you need to reschedule or cancel your appointment. If you cancel, reschedule, or do not attend your appointment with less than 24 hours’ notice, the full session fee will be charged. This fee is not reimbursable by insurance and the amount will vary depending on whether you are using insurance or private pay.
We understand that unexpected situations happen. However, late cancellations or missed appointments make it difficult for us to offer that time to another client who may be waiting for support. This policy allows us to serve all clients with the highest level of care and availability.
Our goal is always to make your counseling experience clear, supportive, and positive from start to finish. If you have any questions about our policies or need to discuss a scheduling concern, please contact us at 312-219-5381 or email admin@socialconnectionchicago.com
312-219-5381 
admin@socialconnectionchicago.com