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FAQ

Frequently Asked Questions

At Social Connection Counseling, we want your experience to feel clear, supported, and straightforward from the very beginning. We are committed to helping you feel comfortable and confident in every step of the process from anywhere in Illinois through our virtual counseling services.

Below, you will find answers to some of the most common questions we receive. If you do not see your question here, please call us at 312-219-5381 or email admin@socialconnectionchicago.com. We are always happy to help.

Our office is located at 661 W Lake St, Suite 2S, Chicago, IL 60661, in the West Loop neighborhood. To book an appointment, please call us at 312-219-5381 or book online.

Yes. Complimentary parking is available for your convenience.

Yes. We are welcoming new clients and no referral is needed to get started. To book an appointment, please call us at 312-219-5381 or book online.

We currently accept BlueCross BlueShield PPO, Aetna, and Blue Choice PPO plans.

We also accept private pay. The fee for private pay is $200 for your first (intake) session and $180 for each 50-minute session after that.

If you have out-of-network benefits, we can provide a superbill for you to submit to your insurance company for possible reimbursement.

The No Surprises Act is a federal law that went into effect in 2022. It applies to uninsured, out-of-network, and private pay clients, and gives you the right to receive a Good Faith Estimate outlining the expected costs of therapy. We provide all eligible clients with a Good Faith Estimate.

You can read more here: Understanding Costs in Advance

When you schedule an appointment, we reserve that time just for you. We require at least 24 hours’ notice for cancellations or rescheduling. Sessions cancelled, rescheduled, or missed with less than 24 hours’ notice will be charged the full session fee, which is not reimbursable by insurance.